Privacy Policy

1. Introduction

ValetPark Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

2. Data Controller

Your personal data is controlled by:

3. Information We Collect

Personal Information

• Contact details: Name, email address, phone number
• Booking information: Travel dates, airport, vehicle details
• Vehicle information: License plate, make, model
• Payment information: Processed securely by our payment provider
• Communication preferences: SMS consent status

Automatically Collected Information

• IP address and browser type
• Device information
• Usage data and session duration
• Cookies and similar tracking technologies

4. How We Use Your Information

• Service delivery: Process bookings, send confirmations
• SMS notifications: Flight updates, vehicle ready alerts (with consent)
• Customer support: Respond to inquiries and resolve issues
• Improvement: Enhance our services and user experience
• Legal compliance: Meet regulatory requirements
• Fraud prevention: Protect against unauthorized transactions

5. SMS Data and Consent

For users who opt-in to SMS:

• Phone number is stored securely for message delivery
• Message history is retained for customer service purposes
• Opt-in timestamp is recorded for compliance
• You can withdraw consent at any time

SMS Data Not Shared: We do not sell or share SMS consent data with third parties for marketing purposes.

6. Data Sharing

We share your information only with:

• Parking service providers: To fulfill your booking
• Payment processors: For secure payment processing
• SMS providers: For message delivery (with your consent)
• Legal requirements: When required by law
• Business transfers: In case of merger or sale

7. Data Retention

• Booking data: Retained for 7 years for legal and tax purposes
• SMS consent: Retained for the duration of consent plus 2 years
• Marketing data: Until you opt-out
• Account data: Deleted upon account closure request

8. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing for marketing

To exercise these rights, contact: privacy@valetpark.pro

9. Data Security

• All data is encrypted in transit (HTTPS/TLS)
• Payment data is processed by PCI-compliant providers
• Access to personal data is restricted to authorized personnel
• Regular security audits and updates

10. Cookies Policy

We use cookies to:

• Essential cookies: Required for site functionality
• Analytics cookies: Understand site usage (anonymized)
• Preference cookies: Remember your settings

You can disable cookies in your browser settings.

11. Children's Privacy

Our services are not intended for users under 16 years of age. We do not knowingly collect personal information from children.

12. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in compliance with GDPR requirements.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

For privacy-related inquiries: