SMS Terms & Privacy Disclosure
Last updated: January 2025
📱 SMS Messaging Compliance
This page provides detailed information about our SMS messaging practices and your rights as a subscriber.
1. SMS Consent Disclosure
2. Message Types
We send the following types of SMS messages:
-
Booking Confirmations
Immediate confirmation of your parking reservation including booking reference, date, time, and location.
-
Travel Reminders
Reminders before your departure date (optional, max 2 reminders per booking).
-
Flight Tracking Updates
Real-time updates if your flight status changes (for valet services).
-
Vehicle Ready Alerts
Notification when your vehicle is ready for pickup upon return.
-
Service Notifications
Important updates about your booking or service changes.
3. Message Frequency
| Message Type | Max Messages | Timing |
|---|---|---|
| Booking Confirmation | 1 | Immediately upon booking |
| Travel Reminder | 2 | 48 hours and 4 hours before |
| Flight Updates | 3 | As flight status changes |
| Vehicle Ready | 1 | When you arrive |
| Service Updates | As needed | For critical information |
Total maximum: Approximately 5-8 SMS messages per booking
4. Message Costs
Msg & data rates may apply.
Standard message and data rates charged by your mobile carrier apply to all SMS messages we send.
ValetPark Pro does not charge for sending messages, but your carrier's standard rates apply.
5. How to Unsubscribe
Opt-Out Methods
-
Reply STOP:
Text "STOP" to any SMS message to immediately unsubscribe
-
Reply HELP:
Text "HELP" for assistance or to speak with customer support
-
Account Settings:
Log into your account and update communication preferences
-
Email Support:
Contact support@valetpark.pro to opt-out
Opt-out requests are processed within 24 hours. You may receive one final confirmation message.
6. Data Collection for SMS
We collect and store the following information when you opt-in to SMS:
| Data Point | Purpose | Retention |
|---|---|---|
| Phone Number | Message delivery | Duration of consent + 2 years |
| Opt-in Timestamp | Compliance proof | 7 years (legal requirement) |
| Opt-in IP Address | Compliance verification | 7 years (legal requirement) |
| Message History | Customer service | 2 years |
7. Consent Requirements (A2P 10DLC Compliance)
For compliance with carrier regulations (A2P 10DLC):
- Explicit Consent Required: Consent must be given through an explicit action (checking a box)
- No Pre-Checked Consent: The SMS consent checkbox is never pre-selected
- Disclosure Required: You must be informed of message frequency and costs before consenting
- Withdrawal Right: You can withdraw consent at any time
- No Purchase Required: SMS consent is separate from making a purchase
8. Supported Carriers
Our SMS service supports the following carrier types:
- All major US carriers (AT&T, Verizon, T-Mobile, etc.)
- All major UK carriers (EE, O2, Three, Vodafone)
- All major Canadian carriers (Rogers, Bell, Telus)
- Most mobile virtual network operators (MVNOs)
9. Help and Support
If you need assistance with SMS:
Email: support@valetpark.pro
Include "SMS Help" in the subject line
Data Controller:
CITY PARKING MANAGEMENT LTD
Company No. 15625598
71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK
10. Privacy and Data Protection
Your SMS data is protected under our Privacy Policy and is:
- Never sold to third parties
- Not used for marketing without additional consent
- Encrypted during transmission
- Retained only as long as necessary for service delivery
- Subject to your rights under UK GDPR
Quick Reference
| Message Frequency | Up to 5-8 messages per booking |
| Message Costs | Standard carrier rates apply |
| To Unsubscribe | Reply STOP to any message |
| For Help | Reply HELP or email support |
| Consent Required | Yes - explicit opt-in (not pre-checked) |
| Consent Withdrawal | Any time via STOP or account settings |